I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. Virgin Mobile. Browse Virgin Media Virgin Media. Wait at least a full minute for the router to reboot. Contact Virgin Media support. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Tried to sort via the connect app but this isn’t picking up my - 5372468 Browse Virgin Media Virgin Media Community This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Tap Add a room, Tap the room you're in. - 5391832. Virgin Media;. If it’s not a technical issue you need help with then we’re here to support you on. Settling in. 7. Hi It can take up to 24 hours for the pod to settle down. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi. Joining in. It may take a minute for the xFi Pod to connect. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Then, log into your hub settings using your login details. Tuning in. Hi there, My wifi has been dropping and hub4 has been flashing red since last night. Gaming Support. Adduxi. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Dear Reece, The pod breath either blue or green sometimes white. Options. Re: New Wi-Fi pod blinking white. For £76 a month this shouldn’t be happening. It would appear to be morse code for A T E, but I could just be looking into it too much. Phone. Blue (or Cyan) White. . Optimizations can be triggered. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. on 01-04-2023 10:56. 1 ACCEPTED SOLUTION. on 07-01-2023 13:02. Manage Your Account. If you haven't changed these, then your devices may automatically reconnect. None of our pods showing on the app and all have suddenly started flashing blue. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. 4GHz WiFi. on 28-03-2022 22:19. If they work for you. My wifi pod cant be found and keeps flashing. when entering the 10-digit numeric pin from virgin, hot-spot res; Recieve a contract sim from virgin, put it in virgin media spare phone telling me no service emergency calls only, how can i solve this problem please1 ACCEPTED SOLUTION. Subscribe to RSS Feed; Mark Topic as New;. Check your router settings to enable WiFi. This screen will show you how many devices are connected to the Hub/each Pod. Mesh wifi systems as I know it are considerably better and have a higher range with faster speeds compared to your normal wifi boosters. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. Keep your router away from electronic devices like microwaves, cordless phones, and baby monitors, as they can cause electromagnetic interference (EMI) and weaken your WiFi. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. WiFi hotspots. . Options. Account - Cable. Then unplug your Pod and back in again. Flashing Red – Updating firmware. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. 4G” and “5G”—these represent the two separate frequencies in your dual-band Wi-Fi (2. Early this morning I noticed the light was flashing white and the pod was no longer being found on the Connect app. SpeedQuickStart, set up and connections. The pulsing should stop once it’s fully connected. Account - Mobile. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Instead, type 001, then press Select. Account - Mobile. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Go to solution. e. Email. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. Virgin Media Router Arrows Flashing Green; Virgin Media Green. We would like to show you a description here but the site won’t allow us. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. I work from home and the 500mb just doesn’t get much faster than 20mb through the day, although seen it hot over 500mb on Wi-Fi. Speed. Account - Cable. i had another post closed but this was a question to find out what other pods in the Glasgow area had stopped working, not to resolve this issue any quicker. Verdict. The Power light illuminates, and the connection network light will start to flash amber. It makes a whirring noise when I plug it in - is that normal? Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. SpeedOptions. thanks for looking into this. The power light will remain on. Plug the router's power cable back into the outlet. If the lights indicate a problem, try the next. WiFi Pods and Boosters. Tried to sort via the connect app but this isn’t picking up my - 5372468 Browse Virgin Media Virgin Media CommunityThis seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Depends what you mean by "work". Spectrum customer support is also available 24 x 7 if you need help troubleshooting any network issues. Security. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. on 28-09-2022 16:29. The engineer came today and replaced the router. WiFi Pod has started to disconnect. I’ve switched them off, done troubleshooting but still nothing. Need a WIFI POD is very bad unable to cloud game in Networking and WiFi 3 hours ago; Internet keeps dropping and router shows yellow flashing light in Networking and WiFi 5 hours ago; More security and control over my network in Networking and WiFi 5 hours ago; Intermittent broadband in Networking and WiFi 7 hours agoThe info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. TV on the go. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Virgin Phone Switchover. Networking and WiFi. Regards, Daniel. co. Rebooting your modem. on 19-09-2023 03:59. I work from home and like many, rely a lot on a. Identify each Pod and label it with its location. 0. Loses signal at times too. TiVo. noticed that both wifi pods where flashing and second v6 box cant connect to the main v6 box also connect app cant find find the hub. Tuning in. The Pod lights keep flashing white, blue etc. The wifi keeps cutting out or we get terrible signal. The light should turn solid for a moment when you first switch on the WiFi Pod (white). The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. it now appears to be fixed as the pods reconnected to the hub this afternoon. Check Cables: Make sure all cables are securely plugged in. Yes, each pod is. . . on 24-03-2023 10:40. White. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. We had no problem whatsoever until a few days ago. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Connect the power cable to the back of your pod. Hello. The Virgin connect app just says no pod detected. Had a wifi pod recently delivered but it just keeps flashing blue and green. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Are there any tests that forum staff can run to check whether the router is working correctly. The existing pod had worked absolutely fine with no issues. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. Set up a guest network. The SSID must be password protected. Hello. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Virgin Media Router Arrows Flashing Green; Virgin Media Green. A solid blue light for 20 seconds confirms a successful WPS connection. 6 You can now unplug the larger . Avoid placing your pod in the WiFi problem area. TV. Very Insightful Person. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. on 09-10-2022 15:07. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. Thanks for taking the time to contact us via the Community. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Easy to set up. Id definitely try the virgin media ones first apparently you can get upto 3 for free so I can only imagine 3 is better than 1. Account - Mobile. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. I will be in touch when I know more. Have turned off devices , tried all suggested checks etc and still having issues. Scan complete, Tap continue. Our hub 4 keeps dropping devices off the WiFi, I'd say every 2 days we need th restart the thing. Apps and extras. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. 1. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Checking the Indicator Lights. The Network Status is when you log into 192. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Virgin Media;. Step 3. I think the hub light is flashing white when this happens but will pay more attention when it happens again. Just installed New Hub 5 and two hexagon pods (that were connected to the old hub 3) are just flashing blue/green/white on a cycle. Other lights to pay attention to include the Power, WiFi, Secure, Activity, and Cable Link lights. Not once has it worked. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Everything was OK for a while but now the are just constantly flashing on and off and my daughter keeps losing connection in her bedroom, especially when she is on her xbox. Virgin Media Hub 5 Wi-Fi Light. Do not split the SSID – If the SSID is split then the. I called virgin and they said all looks good there end. TiVo. Worked for a few hours then kept dropping the connection. I have been given a WiFi pod( my don is virgin also) it has been plugged into a socket where my signal is weak for several hours now. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied changes when i reenable it but when i then go back into router settings it still shows as disabled. Thanks for taking the time to contact us via the Community. According to the VM customer services I now need to wait for Wi-Fi pod no. If it's off, red or flashing constantly (it's OK if it flashes for a short time, like less than a minute, after a reboot) then check to make sure the service cable, either the phone line (DSL) or. It isn't on during normal use, but turns red if there is a problem. Security matters. Last week they just started flashing, sometimes white sometimes green. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. I checked my router and it has a flashing blue light. Pod 3 - upstairs - hardwired. 1 and on the login screen, you click "Check router status". Stream from Virgin Media. The drop in connection continued into last night. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. Solved: One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. Good morning, My virgin WiFi Hub 3. The pods only work under certain conditions. I have a hub3Flashing red light on box on wall in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday; Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday; Wifi not working in Networking and WiFi Monday; Intermittent wi-fi. Since the big outage in my area last week our WiFi pod hasn't been connected to the hub. 1 Optimize Router Placement. Users should wait for at least 5 minutes for the boot-up process to complete. If you’re using a splitter, make sure that’s firmly connected, too. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. Pod keeps flashing won't connect even after 30 hours any suggestions please [MOD EDIT: Subject title changed for clarity] - 5035379I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. It makes a whirring noise when I plug it in - is that normal? - 5338592. Email. The pod. Blue Flashing Light On Wifi Pod. 2 Green Flashing Arrows. Forum; Apps. Options. My Wi-Fi pods have been ‘blinking’ a white light for over a week now. e. 8. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. Virgin Media. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. I am not a Comcast Employee. Only use pods indoors. HUB 5 Flashing Blue Light. It should only take a few minutes – but it will depend on how many Pods are connected. The Plume website suggests this is either a - 5311528. I have a Hub 4 but I have 2 separate networks for 2. 0 Kudos. The mesh WiFi Pod will need up to 24 hours to get settled into its new home, so try not to move it before then. QuickStart, set up and connections. This flashes during set up, and then stays green for 2 minutes when you're done. Flashing Red – Updating firmware. Virgin Phone Switchover. V6. on 25-01-2023 11:05. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. How to fix Virgin Media WiFi no Internet access but connected. . Dave. Last week they just started flashing, sometimes white sometimes green. Browse Virgin Media Virgin Media Community. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. I have moved it and restarted it and rebooted the router to no avail. Once you reach the WPS settings, you’ll need to disable both WPS options and press save. Check for a small light on the front of the xFi Pod when first plugged in. Please look out for my message in the top-right, white envelope or by tapping "Messages. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Manage Your Account. You have two out of three requirements missing. Forum; Apps. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Hi zach, surprise surprise, no not fixed yet, another date and time: We hope to fix this by 29 September at 12:00. The Passphrases of the SSIDs must match. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Call Spectrum customer service if the ‘Diag’ light is blinking, as this indicates your gateway is malfunctioning. Hello I keep getting a flashing red light on my Superpod even after rebooting it several times. Any ideas ? We also have tried using a booster that get disconnected too. WiFi Pods connect seamlessly to a Spectrum Advanced WiFi router, which secures your home WiFi network and lets you manage the network from anywhere with America’s Top-Rated support app, the My. Kind Regards, Steven_LOn thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. Virgin Phone Switchover. My virgin media app shows the pod working and having devices connected. Enter your admin name and password. in Networking and WiFi Thursday; Red light hub 3 in Networking and WiFi Thursday; Hub5 will not connect to my pod. Solid color until processor takes over to PULSE. When your Spectrum ‘Online’ light is blinking, it means internet connection availability is weak. I’m going to do a hub factory reset sometime today to see if that resolves the issue. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Networking and WiFi. on 31-10-2022 17:07. On the Hub5 sticker. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. Stay safe online. My WiFi pod which I received free as part of my Volt benefits has been working fine for months. Virgin Phone Switchover. Home Phone. Flashing white light: When the Hub is booting up, it displays a flashing white light. If the light doesn’t come on at all, or starts blinking rapidly, try the troubleshooting steps. Deleting and reconnecting the pod to your network:Tuning in. Pods without a light is working and the blinking pod has a fault you would need to ring to send out a replacement. Plug the modem back in and wait until the modem has finished powering on. Provide 10 minutes for it to do any required updates. Hopefully one of the team will get back to us to fix this. However it’s still starts with green light then goes to to constant blue. in Networking and. . Flashing Green – Booting up. 1 into your browser. Installation, troubleshooting and FAQs for Smart WiFi Pods. He said I s. Scroll down to Settings but don’t press anything. Plug the router's power cable back into the outlet. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. If you've had a new hub then you'll need to get customer services to set the pods up with you're new hub 08000521920 is the direct number. Virgin Media Hub 5 Phone Light. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings). They are free if you are on the Gig1. Eventually after numerous attempts it seems connected as no light but connect - 5385534. Security matters. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Hi, My WiFi keeps switching networks which causes some of my apps to misbehave or not work at all. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Keep your router away from electronic devices like microwaves, cordless phones, and baby monitors, as they can cause electromagnetic interference (EMI) and weaken your WiFi signal. I decided to - 5306197. Virgin Media;. I have 3 VM wifi pod's which were all working fine. This could be a result of extremely poor signal to the other. Virgin Mobile. My Virgin Media App. Rebooting and restarting the router. This light flashes green when the Hub's downloading a software update. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Then it started. This could mean that you have a bad connection in your home. My Virgin Media App. Check if the new pods have been activated onto your account. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. Bob52. in Networking and WiFi 5 hours ago3 years ago. . Browse Virgin Media Virgin Media Community. uk) A tiny white LED flashes to let you know the device is setting itself up and. Wait for the ‘Internet’ light to be stable on your modem. White VM Pods in Networking and WiFi 5 hours ago; Wifi keeps. Wifi pods will not connect to hub 4. I don't work for Virgin Media. Our technician is in your area and is working to fix things. The older pods used to have to be added to the system so your hubs would connect, not sure if this is still the case but maybe a call to activate the pod or wait till a. I called and was told if I use the connect app then it will let me order if any blackspots are found. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. V6. Email. While connect to WiFi, Tap I’m ready. Note the Pods should be beside the Hub to initially pair, once. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. the light went off but, after a day the light started flashing again. Hi there Thank you so much for you post and welcome back to the forums! I'm so sorry to hear that you are facing issues with these black spots, but I would be more than happy to take a look into this with you. Wi-Fi pod flashing red An5on. Wi-Fi pod flashing blue. I work from home and the 500mb just doesn’t get much faster than 20mb through the day, although seen it hot over 500mb on Wi-Fi. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. We're here to help. . 0 Kudos. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. The team will be in touch once the issues have been resolved. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Complaints. We have spoken to virgin and we were told they would send us one new pod. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. I’ve logged out and deleted the connect app, restarted my. Keep your account safe from fraud Worried about online fraud and security or received a notification from us of an issue? Find support in the Security & Fraud Hub. Gaming Support. Then, go to advanced>wireless>security, rename the 2. Manage Your Account. Mark as New; Bookmark this message; Subscribe to this message;. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. V6. 02-02-2023 02:25 - edited 02-02-2023 02:25. Wi-Fi pod flashing blue. 168. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. Virgin Mobile. on 17-05-2023 13:17. V6. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Kind regards Mark. When pod arrives, it's super easy to set up. Unfortunately we have now received an email saying that we have the maximum number of pods allowed and they will not be sending any more. 2 weeks ago. I installed as per the instructions and it doesn't work it just has the white flashing all the time. Here you’ll find all the help you need for Virgin Media related problems and issues. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. The status light on the pod should come on for a few seconds and then pulse slowly while searching for the network. - 5049301 - 2 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections.